Module: support Class: CAllTicketReminder File: /var/www/www-root/data/www/www/wwwall-tyresru/bitrix/modules/support/classes/general/reminder.php Function: AgentFunction Line: 633 MySQL Query Error:
SELECT
T.*,
TM.ID TM_ID,
TM.C_NUMBER TM_C_NUMBER,
S.NAME SLA_NAME
FROM
b_ticket T
LEFT JOIN b_ticket_sla S
ON T.SLA_ID = S.ID
LEFT JOIN b_ticket_message TM
ON T.ID_1_USER_M_AFTER_SUP_M = TM.ID
WHERE
T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'N'
AND T.SUPPORT_DEADLINE <= '2024-09-29 06:33:14'
AND T.IS_OVERDUE = 'N'
AND T.DATE_CLOSE IS NULL
[Lost connection to MySQL server during query]